1. Processing Time

Orders placed before 2:00 PM (IST) on business days (Monday–Saturday) are processed the same day. Orders placed after 2:00 PM or on Sundays/public holidays are processed the next business day.

During peak seasons (harvest months of September–November, and festive periods) processing may take up to 4 business days. We will notify you by email or SMS if there is any delay.

2. Shipping Timelines

Zone	States / Region	Estimated Delivery	Shipping Charge
North India	Delhi, UP, Haryana, Punjab, Uttarakhand, HP	3–5 business days	FREE above ₹599 · ₹60 below
West India	Maharashtra, Gujarat, Rajasthan, MP, Goa	4–6 business days	FREE above ₹599 · ₹80 below
South India	Karnataka, Tamil Nadu, Kerala, Andhra, Telangana	5–7 business days	FREE above ₹599 · ₹80 below
East India	West Bengal, Bihar, Jharkhand, Odisha, Assam	5–8 business days	FREE above ₹599 · ₹100 below
Northeast & Remote	Mizoram, Nagaland, Manipur, Sikkim, J&K, Ladakh	7–10 business days	₹120 (all orders)

These are estimated timelines and may vary due to local logistics, weather conditions in mountain regions, or unforeseen circumstances beyond our control.

3. Shipping Partners

We partner with reliable courier services including Delhivery, DTDC, Ekart Logistics, and India Post (for remote Himalayan pin codes). The courier partner is assigned automatically based on your delivery location for the fastest service.

4. Order Tracking

Once your order is dispatched, you will receive an SMS and email with your tracking number and a direct link to track your shipment. You can also track your order at any time by contacting us at orders@halliya.in with your order ID.

5. Cash on Delivery (COD)

COD is available on orders up to ₹3,000 in most serviceable pin codes across India. COD orders may take an additional 1 business day to process. A small COD handling fee of ₹30 may apply on orders below ₹499.

Please note: COD is not available for orders to certain remote Northeast India and Ladakh pin codes. If COD is unavailable for your pin code, you will be informed at checkout.

6. Packaging

All Halliya products are packed with care in food-grade, tamper-evident packaging. Fragile items (glass bottles of Buransh Juice, spice jars) are secured with bubble wrap and rigid outer cartons. Handicraft items (carpets, shawls, bamboo baskets) are wrapped in protective cloth and cardboard.

We use minimal, eco-conscious packaging materials as a reflection of our mountain values.

7. Delayed or Lost Shipments

If your order has not arrived within 3 days of the expected delivery date, please contact us at orders@halliya.in or WhatsApp us at +91 98765 43210. We will initiate a trace with the courier and resolve the issue within 5 business days. In case of a confirmed lost shipment, we will offer a full replacement or refund at no additional cost.

8. Contact Us

For any shipping-related queries, reach out to our support team at orders@halliya.in or call us at +91 98765 43210 (Mon–Sat, 9 AM – 6 PM IST).

1. Return Window

You may request a return or replacement within 7 days of delivery for eligible items. Returns requested after 7 days of the delivery date will not be accepted, except in cases of transit damage where photographic evidence is provided.

2. Eligible Items for Return

The following conditions qualify for a return, replacement, or refund:

• Product received in a damaged or broken condition (e.g. broken glass bottle, torn packaging)
• Incorrect product delivered (wrong item or variant)
• Product is significantly different from its description on our website
• Product showing signs of spoilage or contamination on arrival (with photographic evidence)
• Missing items from your order (partial shipment)

3. Non-Returnable Items

For hygiene, quality assurance, and the perishable nature of our mountain produce, the following cannot be returned:

• Opened or partially consumed food products (spices, grains, juices, pickles)
• Products without original packaging or tamper-evident seal broken by the customer
• Handicraft items (carpets, shawls, bamboo baskets) once used or washed
• Items purchased during clearance or special sale events (clearly marked as non-returnable at time of purchase)
• Gift packs and combo sets (if any product within has been opened)

4. How to Initiate a Return

Step 1 – Contact Us

Email us at returns@halliya.in or WhatsApp at +91 98765 43210 within 7 days of delivery. Include your Order ID, a brief description of the issue, and clear photographs of the product and packaging.

Step 2 – Return Approval

Our team will review your request within 2 business days and send a confirmation if your return is approved. For damaged or incorrect items, we may not require the physical return of the product — a photo is sufficient in most cases.

Step 3 – Pickup / Drop-off

If a physical return is required, we will arrange a free pickup from your address. In remote areas where pickup is not available, we may ask you to ship the item back using India Post (we will reimburse reasonable shipping costs).

Step 4 – Refund or Replacement

Once the return is confirmed, you can choose either a full refund or a free replacement. Replacements are dispatched within 3–4 business days.

5. Refund Timelines

Payment Method	Refund Timeline
UPI / Net Banking	3–5 business days
Credit / Debit Card	5–7 business days
Cash on Delivery	5–7 business days (NEFT to your bank account)
Halliya Store Credit	Instant (within 24 hours)

Refunds are processed to the original payment method. For COD orders, we will collect your bank account details (name, account number, IFSC) to process the NEFT transfer.

6. Cancellations

You may cancel your order within 12 hours of placing it, before it enters our packing process. To cancel, email orders@halliya.in immediately with your Order ID. Cancellations requested after 12 hours may not be possible if the order has already been dispatched. In such cases, you may initiate a return after delivery.

7. Contact Us

For returns, refunds, or cancellations: returns@halliya.in  ·  WhatsApp: +91 98765 43210 (Mon–Sat, 9 AM – 6 PM IST)

1. Who We Are

Halliya (हलिया) is a mountain food brand operated from Munsyari, Pithoragarh, Uttarakhand — 262554, India. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, place orders, or interact with us.

For privacy-related concerns, contact our Data Officer at privacy@halliya.in.

2. Information We Collect

Information You Provide

• Account & Order Information: Name, email address, phone number, billing address, shipping address
• Payment Information: We do not store your card or UPI details. All payment processing is handled by our PCI-DSS compliant payment gateway partners (Razorpay / PayU)
• Communications: Messages you send us via the contact form, email, or WhatsApp
• Newsletter: Email address if you subscribe to our newsletter

Information Collected Automatically

• Device & Browser Data: IP address, browser type, operating system, referring URLs
• Usage Data: Pages visited, time spent, clicks, and interaction with our site (via Google Analytics)
• Cookies: Small data files placed on your device to remember preferences and improve your shopping experience (see Section 6)

3. How We Use Your Information

• To process and fulfil your orders, including sending order confirmations and delivery updates
• To respond to your enquiries, complaints, and support requests
• To personalise your shopping experience and show you relevant products
• To send you occasional marketing emails (only with your explicit consent — you may unsubscribe at any time)
• To improve our website, detect fraud, and ensure security
• To comply with applicable Indian laws and regulatory obligations

4. Sharing of Information

We do not sell, trade, or rent your personal information. We share data only in the following limited circumstances:

• Logistics Partners: Courier companies (Delhivery, DTDC, India Post) receive your name, address, and phone number solely to deliver your order
• Payment Processors: Razorpay / PayU process your payment. They are bound by their own privacy policies and PCI-DSS standards
• Analytics Providers: Google Analytics receives anonymised usage data to help us understand site performance
• Legal Requirements: We may disclose information if required by Indian law, court order, or government authority

5. Data Storage & Security

Your data is stored on secure servers hosted within India. We implement industry-standard security measures including SSL encryption, access controls, and regular security audits. While we take all reasonable precautions, no internet transmission is 100% secure, and we cannot guarantee absolute security.

We retain your data for as long as your account is active or as needed to fulfil our legal obligations. You may request deletion of your account and associated data at any time (subject to active order records we are required to retain).

6. Cookies

We use the following types of cookies:

• Essential Cookies: Required for the website to function (e.g. your shopping cart). Cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics). You may opt out via your browser settings.
• Preference Cookies: Remember your language and display preferences.

You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to place orders.

7. Your Rights

Under India's data protection framework and as a matter of our own policy, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with us at privacy@halliya.in

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email to registered users. Your continued use of our site after the changes take effect constitutes your acceptance of the revised policy.

10. Contact Us

For privacy-related questions or requests: privacy@halliya.in  ·  Halliya, Village Munsyari, Pithoragarh, Uttarakhand — 262554, India

1. About Us

These Terms & Conditions ("Terms") govern your use of the Halliya website and your purchase of products from us. Halliya (हलिया) is a registered brand operated from Munsyari, Pithoragarh, Uttarakhand — 262554, India. References to "Halliya", "we", "us" and "our" refer to the brand and its operators.

2. Use of Website

You agree to use this website only for lawful purposes. You must not:

• Use the site in any way that violates applicable Indian or international laws and regulations
• Transmit any unsolicited commercial communications (spam)
• Attempt to gain unauthorised access to any part of our website or systems
• Use automated tools to scrape, crawl, or data-mine our website without our express written permission
• Post or transmit any content that is defamatory, offensive, fraudulent, or infringes any third party's intellectual property rights

3. Products & Descriptions

We take care to ensure that all product descriptions, images, weights, and prices on our website are accurate. However, we reserve the right to correct any errors or inaccuracies at any time. Product images are for illustrative purposes; the actual product may vary slightly in appearance due to the natural and handmade nature of our goods.

All food products are natural and minimally processed. Colour, texture, and taste may vary slightly between batches due to seasonal and altitude-related factors — this is a mark of authenticity, not a defect.

4. Pricing & Payment

All prices are listed in Indian Rupees (₹) and are inclusive of applicable GST. Prices are subject to change without notice. The price applicable to your order is the price shown at the time you place your order.

We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD). Payment is processed securely through our payment gateway partners. We do not store your payment credentials.

In the rare event of a pricing error, we will contact you before processing the order and give you the option to proceed at the correct price or cancel the order with a full refund.

5. Order Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to decline or cancel any order for reasons including but not limited to: product unavailability, pricing errors, suspected fraudulent activity, or inability to verify payment. If your order is cancelled, you will receive a full refund within 5–7 business days.

An order is considered accepted when you receive an order confirmation email from us with your Order ID.

6. Intellectual Property

All content on this website — including text, images, logos, product names, and the "Halliya" brand identity — is the intellectual property of Halliya and is protected under Indian copyright and trademark law. You may not reproduce, distribute, modify, or use any content from this website without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Halliya shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you for any claim arising from a transaction shall not exceed the value of the product(s) purchased in that transaction.

We are not responsible for delays in delivery caused by courier partners, natural disasters, road closures in mountain regions, or events beyond our reasonable control.

8. Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved amicably through good faith negotiations. If resolution is not reached within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts in Pithoragarh, Uttarakhand, India.

9. Modifications to Terms

We may revise these Terms at any time by updating this page. The revised Terms will be effective immediately upon posting. Your continued use of our website after changes are posted constitutes your acceptance of the new Terms.

10. Contact Us

For questions about these Terms: legal@halliya.in  ·  Halliya, Village Munsyari, Pithoragarh, Uttarakhand — 262554, India